Online Mental Health Consultations

Talk privately with an Australian doctor about anxiety, low mood, stress or sleep, by phone or video from wherever you feel comfortable. Complete a short online form and choose a time, 7 days a week.
Book a Consultation
download
  • Available 7 days a week
  • Accessible from anywhere in Australia
  • By phone or video, no clinic visit
  • Available 7 days a week
  • Accessible from anywhere in Australia
  • By phone or video, no clinic visit

Mental Health Support Online, in Private

pexels mikael blomkvist 4152969 pyrq8dgfc49iurrzbnizd1ojz7xeyrakdpuz1n0agw

A mental health consultation is a private conversation with a doctor about how you have been feeling. EasyScripts offers online mental health consultations by phone or video, so you can talk from somewhere comfortable without travelling to a clinic or sitting in a waiting room.

The doctor assesses your symptoms, talks through your options and, where it is appropriate, recommends follow-up care. This service does not replace ongoing care with your regular GP, psychologist, psychiatrist or community mental health team.

Book a Consultation
pexels mikael blomkvist 4152969 pyrq8dgfc49iurrzbnizd1ojz7xeyrakdpuz1n0agw
mental health telehealth scaled 1

What a Mental Health Consultation Can Help With

mental health telehealth scaled 1
A consultation suits everyday mental health concerns.
  • Symptoms of anxiety, low mood and depression
  • Stress and sleep problems
  • Difficulty adjusting to a change in your life
  • Advice on self-care strategies and treatment options
  • Recommendations for follow-up care, such as a GP, psychologist or counselling service
  • A medical certificate, when the doctor decides it is appropriate
This service may not be suitable for severe or high-risk situations. If you are in immediate danger, see the urgent support section below.

How an Online Mental Health Consultation Works

The whole process runs online. It starts with a short form and ends with the doctor’s recommendation.
1
Complete the online form
Tell us how we can help. The form also asks about allergies, chronic conditions and anything else you want the doctor to know, and lets you choose a male or female doctor, or either.

2

Choose a time and pay
Pick an appointment time and pay online. The fee is shown before you confirm.

3

Speak with one of our doctors
The doctor talks with you by phone or video at your appointment time. Our doctors are AHPRA-registered Australian doctors, with the same professional obligations as a doctor you would see in person.

4

Receive the doctor’s recommendation
The doctor explains what they recommend. If they issue a referral, certificate or blood test request, it is sent to you by SMS or email. If you need an in-person examination or urgent care, they will tell you.

Appointments 7 days a week

Choose a time that suits you. Any referral or certificate the doctor issues is sent as early as the same day.

Book a Consultation

Your Privacy and Confidentiality

Talking about your mental health is personal. Here is how the consultation protects your privacy.

A Confidential Consultation

Your consultation is confidential and handled in line with Australian privacy requirements. You agree not to record it without the doctor's permission, and the doctor will not record it without appropriate consent.

Somewhere Private

Choose a private and safe place where you can speak openly. You can take your appointment from anywhere in Australia.

Secure Records

Your records are protected with encryption and shared only with authorised clinicians involved in your care.

What a Mental Health Consultation Costs

From

$85

The fee is shown before you pay, with no hidden costs. This is a private service, so Medicare does not cover it and you will not be able to claim the fee back through Medicare.

If online care is not enough

If the doctor thinks you need more support, they will recommend the next step, such as a follow-up appointment, in-person care or another service.

If You Need Support Care

This service is not for emergencies. If you are in immediate danger, feel unable to keep yourself safe or are having thoughts of self-harm, get help now.

Immediate Danger

If you or someone else is in immediate danger, call 000. If you are safe to do so, go to your nearest emergency department or contact your local crisis assessment team. This is a recognised mental health emergency.

Talk to Someone Now

Lifeline on 13 11 14 offers crisis support 24 hours a day. The Suicide Call Back Service on 1300 659 467 offers phone and online counselling 24 hours a day.

General information only. If any of the above applies to you right now, do not wait for an online consultation.
Call 000
Call Lifeline 13 11 14

Ready to Book a Mental Health Consultation? Book Online in a Few Steps.

Talk to a doctor from somewhere you feel comfortable.
  • Private consultations with registered Australian doctors
  • By phone or video, with no clinic visit
  • Available 7 days a week, anywhere in Australia
  • Follow-up care recommended when the doctor thinks you need it
  • From $85, with the fee shown before you pay
Book a Consultation

Other ways we can help

Mental health consultations are one part of what we cover online.

Online Prescriptions
Telehealth consultations
Medical certificates
Mental health support

Blood Tests

Referrals

Ultrsound services

Mental Health Consultation FAQs

What is an online mental health consultation?
An online mental health consultation is a private appointment with a registered Australian doctor about how you have been feeling. You complete an online form, choose a time and pay, then speak with the doctor. They assess your symptoms, talk through your options and recommend what to do next.
No. You can request a consultation directly, and a doctor will review your case.
A consultation can cover symptoms of anxiety, low mood and depression, stress, sleep problems and difficulty adjusting to change. The doctor can also advise on self-care strategies and treatment options, and recommend follow-up care. This service may not be suitable for severe or high-risk situations.
The K-10 is a short, ten-question questionnaire about how you have felt over the past four weeks. It is widely used in Australia to measure general psychological distress, and the Australian Bureau of Statistics uses it in its health surveys. It helps the doctor understand how you have been feeling. It is not a diagnosis.
Many consultations are available on the same day, and some can take up to 2 days. It depends on doctor availability and your needs.
Mental health consultations start from $85. The fee is shown before you pay, with no hidden costs. This is a private service, so Medicare does not cover the fee.
No. A diagnosis, referral or medical certificate is only provided when the doctor can justify it safely and clinically. The doctor may ask for more information, or may recommend an in-person assessment or referral to other services.
No. An EasyScripts consultation does not replace ongoing care with your regular GP, psychologist, psychiatrist or community mental health team. If the doctor thinks you would benefit from more support, they will recommend the next step, which may be a follow-up appointment, in-person care or another service. If we are unable to provide appropriate care, you may be offered a refund.
Yes. Your consultation is confidential and handled in line with Australian privacy requirements. Your records are protected with encryption and shared only with authorised clinicians involved in your care.
This service is not for emergencies. If you are in immediate danger, call 000. For crisis support at any hour, call Lifeline on 13 11 14 or the Suicide Call Back Service on 1300 659 467. If you are safe to do so, go to your nearest emergency department or contact your local crisis assessment team.